Tillageworx Pty Ltd Privacy Policy

Effective: 2 January 2025 | Last updated: 14 October 2026

1. Introduction

Tillageworx Pty Ltd (ABN 38 671 005 940) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you interact with our business, including through our website, customer portal, social media platforms, and online forms.

2. What information we collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Business or farm name, and ABN
• Billing and delivery addresses
• Equipment preferences or product enquiries
• Order, quotation and invoice history
• Payment details needed to process your payment (card payments are handled by our payment provider and we do not store your card number)
• IP address, browser type, and website activity (via cookies or analytics tools)

We collect this information when you:

• Submit an enquiry or form through our website or advertising
• Place an order or use our customer portal
• Communicate with us by email, phone, or social media
• Visit our website (usage data may be collected automatically)

3. How we use your information

We use your personal information to:

• Respond to your enquiries or quote requests
• Provide you with information about our products, services, or offers
• Process orders, deliver goods, issue invoices and manage payments
• Improve our website, marketing, and customer experience
• Comply with legal obligations, including tax and record keeping

We will never sell your personal data to third parties. We do not upload customer lists to advertising platforms such as Meta or Google. We only target our advertising by location, such as postcode.

4. How we share your information

Your data may be shared with:

• Our internal team to respond to your request
• Carriers, freight forwarders and our third-party warehouse, who need your name, address and phone number to deliver your order
• Suppliers, where we arrange for a supplier to send your order directly to you, who need your name and delivery address
• Trusted service providers who help us run our business, such as payments, accounting, email, website hosting, our customer portal, and marketing platforms (e.g., Meta)
• Authorities, if required by law

Some of these providers and suppliers are located overseas, including in the United States, Europe and China. All third parties we work with must agree to handle your data securely.

5. Marketing preferences

If you have opted in, we may contact you with promotional offers or updates about our products. You can opt out at any time by clicking the unsubscribe link in emails or by contacting us directly.

6. Data security

We take reasonable technical and organisational precautions to protect your information from loss, misuse, or unauthorised access.

7. How long we keep your information

We keep personal information only as long as we need it for the purposes above or to meet legal requirements. Business and tax records are generally kept for at least 5 years.

8. Cookies and analytics

Our website uses cookies and analytics tools to understand how it is used. You can turn cookies off in your browser settings, although some features may not work as well.

9. Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccuracies
• Request deletion of your information (where applicable by law)
• Withdraw consent for marketing at any time

To exercise your rights, please contact us at the details below. We will respond within 30 days.

10. Complaints

If you are concerned about how we have handled your information, please contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Tillageworx Pty Ltd, ABN 38 671 005 940
Email: sales@tillageworx.com.au
Phone: +61 457 150 950
Website: www.tillageworx.com.au
Postal address: Success WA 6164

12. Policy updates

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. Please review this page periodically. Your continued use of our website or services confirms your agreement to the updated policy.